Myongji Hospital offers ‘Korean CANDOR’ guidelines for crisis management
Myongji Hospital and Korean Doctors' Weekly have published a guide book on the Korean version of “CANDOR." (Myongji)
Myongji Hospital has proposed the Korean version of “Communication AND Optimal Resolution (CANDOR)" guidelines, a process of responding to patient harm or medical disputes promptly and minimizing aftereffects.
CANDOR, created by the U.S. Agency for Healthcare Research and Quality, suggests how medical institutions and doctors respond to unexpected patient harm in hospitals.
"The Korean CANDOR is the result of research and development that has been conducted with medical staff from three hospitals -- Myongji Hospital, Incheon Sarang Hospital, and Jecheon Myongji Hospital -- since 2018," the hospital said. "The project was led by Professor Kim Sae-chul, head of the Myongji Medical Foundation."
The hospital started developing the Korean CANDOR because local hospitals’ responses to medical accidents are too outdated and lack expertise.
"It is time to go beyond quality control measures or accident prevention and think about treatment measures after the accident," the hospital said. "The Korean CANDOR process's characteristics are based on rapid reporting and activating the system with 30 minutes of reporting."
Interviews with the relevant employee and review of records also must be completed within 72 hours of the incident, the hospital added. First public communication with patients and caregivers should be made within 60 minutes of the medical accident.
"This is because patients and caregivers will become suspicious if the hospital keeps postponing the first public communication process with them," the hospital said.
It is also common among Korean hospitals not to mention the case again after a medical dispute. To prevent recurrences, however, it is necessary to analyze performance and identify helpful factors while continually reminding the issue to the hospital staff, it added.
Myongji Hospital has published a book about the Korean CANDOR for use as a source for local experts interested in patient safety and patient-centered communication.
"Myongji Hospital's CANDOR task force team plans to continue to observe both positive and negative effects of the system and work to correct and supplement it," the hospital said.
Professor Kim also said, "The Korean CANDOR has taken into account the cultural, ethical, institutional, and legal differences compared to the U.S. For CANDOR to succeed in Korea, manpower and resources support, changes in hospital managers' consciousness are a prerequisite.”
|81||Myongji Hospital expands healthcare service to Koreans in Africa, Mideast||관리자||21-05-26||2|
|80||[Special Series on Distinguished Doctors] - ① Pioneer of heart surgery: Professor Kim Ki-bong of Myo||관리자||21-05-06||4|
|79||Myongji Hospital selected to run \'dementia brain bank\'||관리자||21-03-12||1|
|78||Myongji Medical Foundation, HLB to cooperate in medical business||관리자||21-03-11||1|
|77||Myongji Hospital signs 3-way accord to treat foreign emergency patients||관리자||21-02-22||2|
|76||‘Too early to conclude 3rd Covid-19 outbreak is abating’||관리자||21-01-29||2|
|75||Myongji Hospital professor’s thesis most cited in 10-yr. history of JKMS||관리자||21-01-15||3|
|74||Myongji Hospital to run mental health center for Sewol victims||관리자||21-01-07||3|
|73||New health minister visits Myongji Hospital||관리자||21-01-07||1|
|72||Myongji prepares future medicine with extra focus on research||관리자||20-12-22||2|
|71||Myongji Hospital offers ‘Korean CANDOR’ guidelines for crisis management||관리자||20-12-22||2|
|70||Myongji Hospital holds ‘2020 New Horizon Research Festival\'||관리자||20-12-11||4|
|69||Myongji starts online Covid-19 certificate service for departures||관리자||20-12-02||1|
|68||Myongji Hospital to hold online seminar on knee health||관리자||20-11-25||1|
|67||Myongji shares know-how about operating on Covid-19 patient||관리자||20-11-11||1|